Please fill out the returns form in your package. Our return address is located on this form.
Please ensure you post back your return with traceable service as Napoleon Swimwear is not responsible for any items lost in the mail.
Napoleon Swimwear offers a 14 day returns policy after the item has been shipped.
To be eligible for a refund items must be:
- Clean, unworn and unwashed
- In the same condition as sold (tags and sanitary stickers attached and intact)
- Packaged with proof of purchase (order number and name) *do not return an item without a returns form, it will not be credited to you*
- Purchased at full price
SALE ITEMS OR ITEMS PURCHASED USING A DISCOUNT CODE CANNOT BE EXCHANGED OR REFUNDED
Return shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.
If for any reason you need to return your item after the 14 day exchange policy please email us at email@example.com
Credit Notes are Valid for 12 month from the date issued.
Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.
If you would like to make an exchange please complete the returns form with the details of your requested exchange.
Due to the popularity of our range we cannot guarantee that we will have the requested size and style in stock to exchange.
Any exchanged requested that we do not have in stock will automatically be issued a Credit Note (see above)
Exchange shipping is to be covered and paid for by the customer. Shipping and handling changes are non-refundable.
We process all of our returns within 2 days of receiving your items.
You will receive an email with your return approval information when the return has been received and inspected.
Domestic returns by regular post can take about a week, while express post should take 3 days.
International post can take 2 – 3 weeks to arrive.
If you believe there is fault with your product, please contact firstname.lastname@example.org within 5 days of the items arrival. Do not remove the tags or hygiene stickers otherwise you will not be guaranteed a refund. If you could send photos of the faulty item that would be appreciated.