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Shipping & Delivery

By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays.

Orders placed after 9am AEST on a weekday will be sent out first thing the next business day, and orders placed after this time Friday or on a weekend will be sent Monday morning. 

Australian Orders
Free Standard Postage for orders
Free Express Postage for orders over $100
$12 Express Postage 

New Zealand
Free DHL Express Postage for orders over $150
$15 Standard Postage 
$28 DHL Express Postage 

Europe
Free DHL Express Postage for orders over $150
$15 Standard Postage 
$39 DHL Express Postage 

USA
Free DHL Express Postage for orders over $150
$15 Standard Postage
$28 DHL Express Postage 

All other countries
Free DHL Express Postage on orders over $150
$15 Standard Postage 
$39 DHL Express Postage 


International Orders - DHL Express

DHL cannot deliver to PO Boxes.

Signature is usually required on delivery for your security, and if no one is home at time of delivery the order will be sent to the nearest DHL facility.  

DHL will sometimes leave parcels in a safe or secluded spot for Residential delivery areas, and this will not require signature. Please keep an eye on your tracking information and updates to see if this will occur. 

Additional Information

We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customers responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

Order Tracking

Once your order is shipped you will receive an email with a tracking number to track your parcel from the courier.

Alternatively, you can track your items using the following websites:

Australian Orders:
 http://auspost.com.au/parcels-mail/track.html#/track
International Orders: http://www.dhl.com.au/en/express/tracking.html 

If you have any queries, please contact us at info@napoleonswimwear.com

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